一般费率案例常见问题

2024年1月更新.

 

平台登录的首要任务永远是健康, 安全可靠的供水服务-一天24小时, 一周7天, 一年365天.

We plan to spend $540 million on water infrastructure over the next three years, 包括更换75英里长的水管. Just one of the many ways we keep your water safe and reliable!

什么是一般差饷个案?

1月2日, 2024, we filed a General Rate Case (GRC) application to adjust water rates for the years 2025-2027. 如果CPUC批准此申请, SJW will recover forecasted costs in rates over a 3-year period beginning on January 1, 2025. We work with the CPUC to file a GRC every three years to ensure:

  • Investments in the infrastructure needed to deliver reliable water service
  • Continued commitment to environmental stewardship and sustainability with an effort to further reduce our environmental footprint
  • 合理公平的费率

SJW服务客户已有150多年的历史. 平台登录系统的发展, 包括2个以上,400英里长的水管, 反映了硅谷的发展. As this infrastructure ages, it needs to be replaced and upgraded with new materials and technology.  We strive to maximize the useful life of our assets — replacing them as they approach failure.  Waiting until they can no longer provide safe and reliable service is simply not an option. 

利率是如何设定的??

San Jose Water is regulated by the California Public Utilities Commission (CPUC) and serves over one million 客户s in the San Jose, 坎贝尔, 库比蒂诺, 洛斯盖多斯, 蒙特塞利诺和萨拉托加社区.

每三年一次, we are required by law to file a General Rate Case application to adjust water rates. The proposed rate adjustments must be reviewed and approved by the CPUC, following a robust and transparent process that spans about 12 months.

Customers are encouraged to participate in the ratemaking process by providing feedback to the CPUC at a public hearing — which will be scheduled later this year.

什么是每月服务费?

Your monthly service charge is applied each billing period to help cover a portion of fixed costs — such as meter reading, 水质测试, 水处理, and maintenance of our distribution system including leak repairs. The service charge is applied to all 客户s regardless of how much water is used. Having a steadier source of revenue to cover our fixed costs helps to alleviate the more frequent rate changes that have occurred in the past few years. 下面是一个从2023年到2024年增长的例子.

一张有数字和价格的表 描述以中等置信度自动生成

什么是数量收费?

Unlike your monthly service charge, your quantity charge rate can fluctuate from month to month. This is because it is based on the amount of water you use and can also be affected by conditions such as drought, 雨, 或者是住在你家的人的数量.  为了鼓励节约用水, many water utilities employ tiered rates where rates increase as usage increases.

The below table outlines quantity charge rates per tier of water use.

 一张卡片的特写 描述自动生成

The average SJW 客户 uses approximately 11 CCF (one CCF is equal to 748 gallons) per month.

SJW利率的钱去哪了?

美元符号的图解 描述自动生成

  • Purchasing treated water and paying groundwater extraction fees to Valley Water
  • 增加基础设施投资:
    • Maintenance and full replacement of 24 miles of pipe annually (1% of total mains)
    • Upgrading or replacing storage tanks for earthquake resiliency and improved water quality
    • 升级或更换泵
  • Paying taxes and fees on water and services to support the local economy
  • Covering operating costs, including the #1 cost for electricity

费率是按每户的人数计算的吗?

利率 are based on the size of the water meter that serves a home or business, 更通俗的说法是服务费.  Additional charges are levied for the amount of water consumed or volume charges. All rates are approved by the CPUC and can be found on our website under billing schedules.

如何减少用水量?

节约用水是加州的一种生活方式. 帮助教育平台登录的客户节约用水, 平台登录提供免费的水质检查, 教育材料, 自由低流量装置. 请浏览平台登录的 保护 节以获取更多信息.

我如何了解更多关于房价上涨的信息?

请浏览 利率部分 网站的.

为什么大橡树水更便宜?

Customers often inquire about why Great Oaks Water Company (Great Oaks) is so much cheaper than SJW的 and the City of San Jose Municipal Water’s (CSJ) rates when all three utilities serve San Jose. A big part of the answer is that Great Oaks enjoys wholesale water rates from Valley Water, 只有CSJ和SJW的三分之一. Great Oaks pumps water from the southern basin and the price per acre-foot is $467 vs $1,SJW和CSJ为367.

To fully understand a rate comparison, a deeper dive is needed. It’s similar to a situation where you stand in front of two identical homes with the same paint color and manicured landscapes and draw conclusions about how well the home has been maintained without ever stepping inside.  这是不可能的, and there is a need for a deeper understanding of what’s driving the numbers.

了解更多关于水费的信息

你可以浏览 构成 and ASCE websites to review the trove of high quality information speaking to the challenges facing the water industry.  SJW is not immune to these challenges and we are working to address them through our filings with the CPUC.  

你和Valley Water是什么关系?

山谷水公司是圣克拉拉县的供水公司.  SJW purchases water from Valley Water and delivers that water to homes and businesses. If SJW 客户s encounter any issues — for instance downed trees near waterways or an illegal encampment on water district property — they should contact Valley Water.

什么是附加费?

A surcharge is a tool a water company can use to fund specific capital projects or unusual expenses, 提供水质, 或者是一种通过谷水公司年中增长的手段. 附加费具有特定的用途，是临时性的. The surcharge is removed from your bill when the project or amount is paid in full. 所有附加费必须得到CPUC的批准.

我如何提交评论?

Customers are encouraged to participate in the ratemaking process by providing feedback to the CPUC at a public hearing — which will be scheduled later this year.  请回到本页查看更新.

对低收入顾客有帮助吗?

SJW的 客户协助计划 (帽, formerly WRAP) provides a 15% discount on the total water bill for eligible low-income 客户s.

如果我还有问题，我可以找谁?

You can call our dedicated Customer Service Advocates at (408) 279-7900 or email 客户.service@smbacau.com.